Data Center Operations Manager (DCOM)®
The Data Center Operations Manager (DCOM)® course generates distinguished data center operational managers, planners, operations personnel, service providers, and mentors and enables them to have leading roles in proactive mission-critical data center management, maintenance, and operations.
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4,534 students
4,534 students
Who Should Take This Course?
Become IDCA Certified
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What You Will Learn
- Course Info -
Syllabus
Day 1
Data Center History
Data Center Definitions
The Data Center Beast
Data Center Downtime & Outage
Current Data Center Standards
Future of Data Center Standards
Application Ecosystem (AE)℠
Core & Pyramid Models
The Organization
The 7 Abstraction Layers
Application Layer
Platform Layer
Compute Layer
ITI Layer
SFI Layer
Site Layer
Topology Layer
Application Delivery Model (ADM)
Application Delivery Infrastructure (ADI)
Data Center Node (DCN)
Logical Infrastructure
Physical Infrastructure
Data Center Tiers & Classes
Data Center Grade Levels
AER, OER, EER, RER, SER
Efficacy Score Rating
The 12-Phase Data Center Development Process
Data Center Site Selection & Criteria
Data Center Site Proximity, Hazard & Risks
Data Center Topology
Data Center Structure
Data Center Construction
Data Center Interior Fit-out
Data Center Space Relationships
Data Center Raised Floor System
Racks & Cabinets
Computer room requirements
Data Center Cabling Spaces ER, MDA, HDA, ZDA and EDA
Data Center Grounding & Bonding
Data Center Earthing
Batteries room
UPS room
Network Operations Center
Security rooms
Staging & Storage rooms
Data Center Support Areas
Redundancy Definition
Redundancy levels
Redundancy examples
Logical Electrical Flow
DC, AC, W, AV Rates and Concepts
Utility Service
High Voltage Systems
Switchgear
Transformers
Low Voltage Systems
Uninterruptible Power Supply (UPS) Systems
UPS Configurations
Battery and Battery Types
Generators
Fuel Tanks
Power Distribution
ATS, STS
Power Cabling
Busbar Trunking System (BTS)
EPO
Grounding
Lightning Protection System
Solar Power
Wind Power
Fuel Cells
Renewable Energy farms
Day 2
Electric Fields explained
Magnetic fields explained
EMF, EMI possible sources
Mitigation examples
Environmental Air
Cooling Capacity
Precision Cooling
Direct Expansion (DX) Systems
Non-DX Systems
Cooling Methodologies
Cold-Aisle / Hot- Aisle
CRAC/CRAH
Cooling Topologies
Open CRAC Systems
Aisle Containment (Cold & Hot)
In-Row Cooling
In-Rack Cooling
Cooling Towers
Chillers
Water Concepts
Water Sources
Water Storage
Water Treatment
Fire Types and Classes
Smoke and Heat Detection
Aspiratory Detection and Sensing
Sprinkler Systems
Gas Suppression Systems & Agents (FM200, Novec, etc.)
Fire Prevention Technology
Cabling Layout
Patching & Termination
Labeling
Intelligence
System
Storage
Networks
Virtualization & Cloud
External Telecom Connectivity
High Availability Designs
Definition
Parameters
Connection types
Metro Networks
High Availability Designs
Definition
Physical Infrastructure Security
CCTV, Access Control, Security vestibules, etc..
Security Protocols & Procedures
IT Infrastructure Security
Identifying Cost of Energy
Power Usage
PUE, DCIE
Day 3
Application considerations
Multi-tier Application delivery
Hosting Models
General Concepts
Goals
Systems
Data Center Operations Overview
Data Center Operations Definition
Data Center Operations Activities
Operational Availability
Data Center Assessment
Data Center Audit
Data Center Certification
Standards, Frameworks, BPs
The Infinity Paradigm (Review)
Other Standards, Frameworks & BPs
Governance Definition
Governance Objectives, Goals & processes
Management Objectives, Goals & processes
Governance & Menagement transition Matrix
Risk Factors
Risk Manegement Definition & Objectives
Quantitative Risk Assessment
Qualitative Risk Assessment
Risk Treatment
Residual Risks
Risk Assessment Methodologies
NIST-800-30
OCTAVE
CRAMM
ISO27005
FRAP
Spanning Tree
Failure Mode & Effect analysis
BC Overview
BC Phases
Threat Assessment and Risk MAnagement
Business Impact Analysis, RPO, RTO
Disaster Recovery & DR strategies
Crisis Management
Testing, Training & Awarness
Maintenance
BC Advice
Day 4
Quality Assurance
Quality Control
Quality Improvement
Data Center OrganizationalStructure
Open Process Framework
Standard DC Organizational chart
Data Center Business Manager
Data Center Topology Manager
Data Center Operations Manager
Data Center Node Operations Manager
Data Center Node Manager
Data Center SFI Manager
Data Center ITI Manager
Data Center Floor Manager
Data Center Site Manager
Data Center NOC Manager
Data Center S&S Manager
Principles of DC HR
Job Description
Recruitment
Benefits & Compensation
Orientation & Training
Performance & Evaluation
Retention Plan
Dismissal
Job Rotation
Skills Redundancy Plan
Data Center HR Challenges
Cost Management
Asset Management
Equipment Lifecycle Management
Buy or Lease Evaluations
Warranties
Vendor Management
RAS, RFP, RFI, RFT, RFQ, IFB
Crisis Management
Service Level Agreement - SLA
Service Level Report - SLR
Operational Level Agreement - OLA
Operational Level Report - OLR
PUE, DCIE, SEER, EER, COP, SPF
PUE Loopholes, PUE v2
Green Initiatives
Enhanced Cooling Efficiency
Increased Power Efficiency
Virtualization
Data Center Policies & Procedures
Data Center SOPs
Data Center Checklists
Data Center WOs
Data Center SOWs
Data Center PTWs
Data Center Floor Management
Data Center Inventory Management
Commissioning & Decommissioning
Labeling Matrix & Methods
Business Office Management
Documentation Management
Data Center Micro Cleaning
Data Center Pest Control
Facilities Management
Computational Fluid Dynamics
Real-Time Monitoring
Thermal Imaging
Cooling System Maintenance Regime
Fire Protection Systems Management
Electrical Systems Maintenance Regime
Generator Testing
UPS Management & Testing
IT Operations Management
ITSM, ITIL v.3
Loading Dock
Shipping & Receiving Area
Staging Area
Day 5
Capacity Management Concepts
Cost-Value-Efficiency Analysis
ABC
Capacity Management Activities
Capacity Management Process
ETL
Facility Capacities & Load
Structural Capacities & Load
Telecom Capacities & Load
IT Capacities & Load
Capacity Benchmarking
Capacity Trending
Capacity Modeling
Capacity Analytics
Capacity Planning Tools
M&M Goals
Monitoring & Management Systems
Environment Monitoring System (EMS)
Electrical Power Management System (EPMS)
Building Management System (BMS)
Network Management System (NMS)
Data Center Infrastructure Management (DCIM)
Business Service Management (BSM)
M&M Reporting & Analytics
Support & Help Desk
General Concepts
M & R Levels
Reactive
Unplanned
Planned
Intelligent
Infinity
Maintenance Contracts
Safety Instructions
Emergency Planning
Security Aspects
Physical Security
Visitor Access
IT Security
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